Things to Do When A Customer Complaint About Your Accounting Firm

It is normal to every business and company, that there are people who are not satisfied of your products or the services that you are giving to the daily clients. They might say that your company is not good when it comes to handling the customers or the product is not as effective as what it says on the advertisement. This is very common to the accountants Kelowna as their customers would say that the final audit is not correct or there is something missing with the report or statements. Others would not want to talk these things to the owner or the manager of the company but they would immediately file a case against the company or the firm.  

There are times that we are using too much business or accounting terms and the clients pretend that they could understand everything and there’s no problem with them about it. Until such time, that the deadline comes and passed and they didn’t file or make any changes when it comes to the documents that they need to follow-up and file. Of course, there could be some fees or commonly called as penalties to the late days and weeks that you didn’t process the things that you have to do before. Because of that, the client or the customer would complain and try to threat the business firm about the negligence and the firm didn’t inform them about the coming deadline.  

Here are some of the things that you could do now in order to avoid some serious cases and complaints from the client and the best remedy you can do 

YOU NEED TO TRY TALKING TO THE CLIENT SINCERELY AND CAREFULLY:  

It could make the situation worst if you are not going to do anything or try to reach out the client when it comes to what happened to her situation. There are times that you could mend their hearts by trying to give more attention to them and be nice to them all the time to show your sincerity here. It may be hard to deal with them but this is the only way to solve the problem and avoid some conflicts between the different parties.  

DON’T ASK HARSH QUESTIONS AND TRY TO CALM DOWN WHEN TALKING TO THEM:  

Whenever you are asking for some clarifications or questions to them, make sure that you would only ask the related questions to the problems. This will stop from having long monologue and dialogue from them and keep on blaming the company or the firm about the trouble.  

HAVE THE BASIS WHEN YOU SPEAK TO THEM:  

Show to them the proof and try to make sure that you all have the proof so that they could not make any kinds of excuses to you.  

GIVE THE NECESSARY INFORMATION TO YOUR MANAGER:  

Inform the manger or the higher position about the situation if you could not handle it anymore or the client is still in the bad mood.  

TRY ASSESSING THINGS BEFORE MAKING DECISIONS:  

Think about the possible impact of it to the company and to the clients.